Cancellation by us
At any time after we have accepted your enrolment application or order for products or services, we may cancel your enrolment, your order or the relevant course, for any reason. If we cancel, we will refund the total amount you paid.
Cancellation of enrolment after commencement of course
If, after the scheduled commencement date of the course, we cancel your enrolment (but not the course) for any reason (in our absolute discretion) and we have already received your payment, we may, in our absolute discretion, give you a credit note (in whole or in part) depending on the circumstances of the cancellation, unless we are required by law to give you a refund.
Cancellation of enrolment by you
If you cancel your enrolment within 24 hours of your purchase, we will refund the fees in full.
No refund will be issued if you cancel or re-schedule your enrolment more than 24 hours after your purchase.
Cancellation more than five (5) full business days prior to commencement of course
If you cancel your enrolment more than five (5) full business days prior to the commencement of your course you will receive
a credit voucher only, to the full value of the course, for future course use. If you choose to transfer to another course more than five (5) full business days prior to the commencement of your course, you will be transferred without fee, but will have to pay any difference in course cost. In the case of multiple instances of rescheduling, we may withhold an administrative charge of not less than $50.00 from the amount of the credit value and you will be notified. No refund will be issued.
A credit voucher has fifteen (15) months’ validity and must be used within 15 months of issue.
Cancellation less than five (5) full business days prior to commencement of course or failure to attend
If you cancel your enrolment or wish to re-schedule your enrolment for any reason less than five (5) full business days prior to the commencement of your course, or, if you fail to attend your course:
– There will be no credit voucher or refund issued
– You will forfeit all fees paid
– It will not be possible to re-schedule your enrolment.
If you are unable to attend a course within five (5) days of the course starting, you can elect to transfer the enrolment to
another individual at no cost. That individual will not be able to withdraw from the course for any reason, including all the examples given in exceptions below.
Exceptions to the standard cancellation policy may be granted at the absolute discretion of [NOHONGO-JUKU] (the “School”) in the following circumstances
Due to sickness and upon providing a medical certificate, you may receive a credit voucher only, for future course use. Upon receipt of a medical certificate, you will be provided with a credit voucher allowing you to suspend enrolment for an agreed period without fee. You are not eligible for a refund. If you have a dependent child under the age of 15 (fifteen), or you provide daily care for someone who has a disability, medical condition or is frail/aged, who is ill and you can provide evidence of being a primary carer and their medical certificate, you will be provided with a credit voucher or transfer without fee. You are not eligible for a refund.
In the case of death of a family member and upon providing death certificate, you will be provided with a credit voucher or transfer without fee. You are not eligible for a refund.
If you are unable to participate in an online class because of a connectivity issue or your device, you are not eligible for a refund. Upon providing evidence of an unexpected interruption to your electricity or internet service (for e.g. an official letter from the provider), you will be provided with a credit voucher or transfer without fee. If the evidence provided demonstrates that the outage was planned prior to five (5) business days before your class commencement you are not eligible for a credit voucher or to reschedule. You are not eligible for a refund.
[NIHONGO-JUKU] Sydney Japanese Language Tutoring School owns and operate this Website. This document governs your relationship with our Website. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
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